Revenue Executive

Job description

Job Description

Main Duties:

Reporting & Analysis

·  Prepare and distribute daily, weekly, monthly, and ad hoc revenue performance reports.
·  Analyze business trends, identify opportunities and risks, and provide actionable recommendations.
·  Support forecasting activities using RMS Tools, CoStar, BI & Revenue Analytics Tools like Demand 360, Rate Shopper

Revenue Optimization

·  Support and execute pricing, inventory, and market segment strategies to maximize revenue.
·  Analyze demand, competitor positioning, and channel performance to optimize rates.
·  Manage group quotations and revenue planning activities in the absence of the Director of Revenue.

Reservation Operations

·  Review daily reservation, cancellation, prepaid, and no-show reports to ensure booking accuracy.
·  Conduct audits on prepaid bookings and no-show procedures to protect revenue.
·  Support Opera PMS configuration and maintain close coordination with the Reservations team.

E-Commerce & Distribution

·  Manage hotel website and OTA platforms to maximize revenue, visibility, and direct bookings.
·  Ensure rate parity, content accuracy, and timely updates across all distribution channels.
·  Develop, implement, and evaluate digital promotions, social media campaigns, and OTA partnerships to drive revenue growth in collaboration with Marketing Team.

Online Distribution Reporting & Performance

·  Prepare and present monthly online distribution performance reports.
·  Analyze direct and indirect channel performance, conversion, and revenue contribution.
·  Recommend and implement improvements to enhance channel profitability and distribution effectiveness.

Training and Human Resources

·  Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.
·  Treat complaints of harassment and discrimination promptly and confidentially.
·  Treat customers and colleagues from all cultural groups with respect and sensitivity.
·  Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Miscellaneous

·  All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
·  All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

GENERAL DUTIES:

Health and Safety

·  Ensure that all potential and real Hazards are reported immediately and rectified
·  Be fully conversant with all departmental Fire, Emergency and Bomb procedures
·  Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
·  Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
·  Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
·  Use safe manual handling techniques and practice safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

Confidentiality

·  Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy
·  Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. 

To be fully conversant with:

·  Hotel fire procedures
·  Hotel security procedures
·  Hotel Health and Safety policy and procedures
·  Hotel Facilities and attractions
·  Hotel standards of operation and departmental procedures
·  Sofitel Keys of Luxury and Appearance guidelines
·  Sofitel “BE Magnifique” vision and its corresponding strategies
·  Methods of accepted payment of the company
·  Short and long term company marketing promotions

Qualifications

 

·  Able to work in a highspeed environment
·  Multi-tasker
·  Positive attitude
·  Team player