Retail Manager

Job description

Company Description

Facing the enchanting panorama of the Golden Horn, Aliée İstanbul’s multilayered hotel concept is exclusively designed to inspire and connect like-minded individuals.

With an average size of 100 square metres, the spacious and well-appointed suites exceed expectations, giving each traveller the personal cocoon where details are customised to perfection.

Aliée seamlessly reconnects the historical background of the Golden Horn with future generations, while standing out with its distinctive and innovative approach to hospitality.

Aliée İstanbul offers curious minds the warmth and comfort of home to explore, flourish, and enjoy the zest of life, night and day.

Aliée’s collection of cafes, restaurants, bar & entertainment venues, and wellness facilities bring together the globetrotters with local tastemakers. Coming alive with exclusive events round the clock Taste by Thomas Büchner, Pink Bar, Little House, Living Room, Aliée Swim

Club, Wine Bar, Hasbahçe Terrace, Onetable, Tea House, Mondaine de Pariso and Well+ are to take their place among the in vogue establishments for cosmopolitan Istanbul.

Job Description

·  Manage the daily operations of the in-hotel retail store efficiently and effectively
·  Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
·  Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
·  Ensure product placement, window displays, and visual merchandising align with brand standards
·  Monitor sales targets and motivate the team to meet and exceed them
·  Create strategies to maximize customer satisfaction and enhance the guest experience
·  Handle procurement processes, including ordering and stock control
·  Recruit, train, and evaluate staff performance
·  Oversee sales, inventory, and cashier processes
·  Provide regular reports and budget updates to senior management
·  Conduct regular performance conversations to discuss results and develop action plans.
·  Make sure that all the company policies and procedures are followed by all the team members.
·  Participate in attracting, recruiting and onboarding a high performing team.

Qualifications

·  Minimum 3 years of managerial experience in the retail sector (preferably in hospitality or luxury retail)
·  Strong leadership skills in team management, sales, and customer service
·  Proficient in MS Office; experience with retail management software is a plus
·  Excellent planning, organizational, and problem-solving abilities
·  Fluent in English (additional languages are a plus)
·  Guest-oriented, dynamic, and presentable