Residences Lounge Assistant

Job description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a friendly and professional Residences Lounge Assistant to join our team in Dubai, United Arab Emirates. As a Residences Lounge Assistant, you will play a crucial role in ensuring our residents and guests have an exceptional experience in our exclusive lounge area. Your warm personality and commitment to outstanding service will contribute to creating a welcoming and comfortable environment for all visitors.

·  Greet and welcome residents and guests to the lounge area with a friendly and professional demeanour
·  Assist guests with inquiries, requests, and reservations for lounge services
·  Maintain the cleanliness and organization of the lounge area, ensuring it meets high standards of hygiene and presentation
·  Prepare and serve light refreshments, beverages, and snacks as required
·  Monitor and replenish lounge supplies and amenities
·  Coordinate with other departments to fulfil guest requests and resolve any issues promptly
·  Ensure compliance with health and safety regulations
·  Assist in organizing and setting up for special events or gatherings in the lounge area
·  Provide information about local attractions, dining options, and services to guests
·  Maintain accurate records of guest interactions, requests, and feedback

Qualifications

·  Excellent communication skills in English; knowledge of additional languages is a plus
·  Strong customer service orientation with a friendly and approachable demeanour
·  Attention to detail and ability to maintain a clean and organized work environment
·  Effective time management skills and ability to multitask in a fast-paced setting
·  Basic computer skills for managing reservations and guest records
·  Knowledge of hospitality industry standards and best practices
·  Previous experience in hospitality or customer service roles preferred
·  High school diploma or equivalent required
·  Flexibility to work various shifts, including evenings, weekends, and holidays
·  Ability to stand for extended periods and lift up to 25 pounds
·  Professional appearance and adherence to grooming standards