Reservations Supervisor

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Lead the reservation team, providing guidance, training, and performance evaluations
·  Manage all aspects of the reservation process, including phone, internet, and email bookings
·  Implement and maintain policies to optimize room sales and occupancy rates
·  Collaborate with other departments to enhance guest experience and streamline operations
·  Monitor reservation trends and provide insights for strategic decision-making
·  Handle complex inquiries and resolve customer issues promptly and professionally
·  Ensure compliance with company standards and industry regulations

Qualifications

·  Proven supervisory experience in hospitality, preferably in reservations management
·  Strong leadership and customer service skills with ability to motivate a team
·  Advanced proficiency in reservation software and analytical problem-solving abilities
·  Exceptional organizational and communication skills in English
·  Flexibility to work varying shifts, including weekends and holidays
·  Bachelor's degree in Hospitality Management or related field preferred
·  Knowledge of revenue management and industry best practices a plus

Additional Information

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.