Reservations Sales Agent

Job description

Company Description

At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.

At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.

As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.

Job Description

Reporting to the reservations manager, as a Reservations Sales Agent, you’ll be the first point of contact for guests, handling all reservation inquiries promptly and professionally while maximizing revenue through effective upselling. You’ll deliver passionate and knowledgeable service, ensuring every interaction is friendly and personalised. You’ll manage guest details in the PMS system, confirm bookings, and maintain clear communication across departments to fulfill special requests. Familiarity with our reservations system, rate structures, and property features will help you optimise occupancy and meet targets. You’ll also stay informed on promotions, maintain strong product knowledge, and actively promote the Accor Loyalty Program. In this role, you’ll represent our brand standards by answering calls efficiently, sharing sales leads, and creating seamless experiences for both internal and external guests.

Qualifications

·  Experience in a similar reservations environment, alternatively customer service experience required, preferably in a Hotel environment
·  Strong knowledge of hotel systems such as OPERA
·  Competent verbal and written communication skills
·  Proven ability to deliver exceptional service and build rapport with guests over the phone
·  Experience providing prompt and efficient service including upselling
·  Flexible working a variety of shifts including some weekends and public holidays.
·  Have full working rights in Australia

Additional Information

Why Join Us?

·  Be part of a collaborative, multi-brand precinct team in a dynamic location.
·  Access extensive career development opportunities within Accor Hotels.
·  Enjoy exclusive staff benefits, discounts, and wellbeing programs.
·  Play a pivotal role in shaping guest experiences and loyalty in one of Sydney’s most exciting hospitality precincts.