RESERVATIONS MANAGER

Job description

Key tasks

We are currently seeking a quirky and upbeat superstar to run our Reservations Team!
If you are positive and dynamic and love giving an exceptional customer service, we would love to hear from you.

What Accor offers you?

• Enjoy hundreds of offers as soon as you start! All around the world!
• 15% off in our restaurants and bars + many discounts and offers.
• Enjoy a complimentary 2 night stay in one of our UK hotels for you and someone special every 6 months!
• Discount up to 46% off your ticket in one of the Merlin Entertainment Attractions.
• Extra toppings: Eurostar discounts, Pension, Eye Test, Cycle Scheme, Employee recognition scheme, loads of training and development opportunities.

How it will be your day?

In our busy hotel every day is different, but part of your tasks are.....
• Ensure that all the reservations groups and individuals are 100% accurate.
• To be knowledgeable of the hotel and group’s facilities to maximise all sales opportunities.
• Take part in the allocation of rooms.
• Carry out revenue management for the department.
• Be involved in promoting and maintaining customer loyalty.
• To develop and couch your team to ensure that they achieve exceptional levels of customer care.

What are we looking for?

• Experience in a hotel environment.
• Be available to work flexible hours.
• A previous successful experience managing and training teams.
• Excellent organizations skills and ability to find solutions.
• Friendly, bubbly and approachable

To apply for this role,

• We are looking to fill this job as soon as possible and aim to come back to you within the next two weeks, in case you are shortlisted. Due to the large number of applications we are only able to contact suitable applicants.
• You must be eligible to work full time in the UK. If you have a work permit or visa please let us know the expiry date and type of visa.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Sales
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Word
·  Opéra