Reservations Manager
UNITED KINGDOM Administration
Job description
Key tasks
Responsible for all reservations over the phone, by fax, internet or e-mail and handles all associated operations
Increases and optimises room sales in line with the brand and hotel's sales policy
Professional techniques / Production
Follows up the administration of reservations thoroughly, ensuring smooth check-in operations for the front desk team
Sees every enquiry as a sales opportunity
Presents the brand and/or Group's loyalty programme to customers; adapts the sales pitch to each customer
Handles reservations by applying the various step-by-step processes defined by the brand,
Enters reservation details precisely and correctly
Ensures that information is passed on to the people concerned
The management of group reservations, late cancellations / no shows blocks
Maximises every sales opportunity to reach & exceed departmental budgets and targets
Management/ Human Resources
Communicates and cooperates with the other hotel departments
Helps optimise occupancy and average room rates
Respects and applies the hotel and brand's pricing policies
Develops employees' motivation and team spirit by creating a good working atmosphere,
Commercial / Sales
Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account
Rapidly identifies the new customer and modifies the sales pitch accordingly
Informs customers about the services on offer at the hotel and encourages use
Is familiar with the local area around the hotel, including the competition
Ensures the brand and/or Group's loyalty programme is promoted to guests
Motivates and drives the team to attain the department's quantities targets