Reservations Agent

Job description

Company Description

The Sebel Auckland Manukau is a stylish and convenient luxury property. Nestled in the heart of Manukau, just a short 15 minute drive from Auckland Airport and within walking distance of New Zealand’s largest theme park, Rainbow’s End. With easy access to Auckland City, The Sebel Manukau is the ideal base for both business and leisure travellers. We are a small, friendly group of unique individuals from a variety of backgrounds who encourage each other to be welcoming, authentic and inclusive in order to create a positive work environment. For our guests, our aim is to always strive for the highest standards of service in order to give them the very best experience, every time they walk into our hotel. 

Job Description

The Sebel Auckland Manukau has an exciting opportunity for an enthusiastic and experienced Reservations Agent to join the Front Office Team in a part time role (32 hours per week).

The ideal candidate we are looking for is an individual who has the capacity to:

·  Provide professional, friendly, and knowledgeable support to guests, travel agents, and corporate clients. Always striving to go the extra mile!
·  Multitask and thrive under pressure, supported by strong organizational and time management skills.
·  Manage all incoming booking inquiries, ensuring accurate input of details and maximizing occupancy.
·  Upsell room types, packages, and services while adhering to pricing strategies and set rates.
·  Ensure all guest information, preferences, and booking details are accurately recorded in the Property Management System (PMS).
·  Use their proficiency and experience using Opera/Opera Cloud software.
·  Be a proactive problem solver, handling booking inquiries, modifications, and challenges with confidence.
·  Communicate guest requests and special requirements effectively to all internal teams for seamless service and ensure a positive guest experience.
·  Keep up to date with reservation systems, loyalty programs, promotions, and brand standards to enhance guest experiences.
·  Have great attention to detail and a high standard of personal presentation.
·  Become an advocate for Accor Live Limitless loyalty program, driving strong results with the Front Office team.

Qualifications

·  1 - 2 years' experience in hotel reservations or similar would be an advantage
·  Proficiency and experience using Opera/Opera Cloud software
·  Confidence to work efficiently both independently and as part of a team
·  Excellent communications skills, both verbal and written.
·  Good computer skills with a focus on accuracy and timeliness
·  The ability to remain calm under pressure whilst delivering results
·  Passion for delivering outstanding customer service
·  Great attention to detail and ability to multi-task
·  Capable of embracing a flexible roster including public holidays.

Additional Information

·  Learn your Way  - Access to our Accor Academy so you can earn while you learn!
·  Work Your Way  - Flexibility to ensure a work life balance!
·  Enjoy global staff discounts on accommodation and dining 
·  Refer-a-friend bonus -  bring great people onboard and get rewarded
·  Access to our generous Parental Leave Scheme
·  Access to our  Employee Assistance Programme

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.