Reservations Agent

Job description

Company Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Job Description

Be the first point of contact for our guests. With your passion for high end hospitality and superb eye for detail, you will demonstrate a luxury attitude in all your interactions. You will take initiative to seek out memorable ways to engage with guests, and harness your creativity to deliver emotion and heart felt service in every interaction. 

Through your excellent verbal and written communication skills, you will ensure our guests experiences begin in a refined and personal way.

You will accurately and efficiently receive and process guest reservations, ensuring a timely response to all enquiries while maintaining a skillful and knowledgeable selling approach of the Hotel services. 

Qualifications

You will harness your  luxury attitude , with  humble excellence , a  distinguished presence , and  elevated emotional intelligence . Your  pride  and  passion  will be complemented by:

·  Previous Reservations or Front Office experience in a Five star luxury environment;
·  Knowledge of Opera or other booking system;
·  Passion for high end hospitality with an absolute eye for detail;
·  Excellent listening and communication skills with a demonstrated ability to build warm relationships;
·  Flexibility to meet hotel rostering needs with weekend and public holiday work.

Please note that you will need to hold New Zealand working rights to be considered for this position.

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. 

·  We offer  competitive pay , plus  benefits  including daily staff  meals  and dry-cleaned  uniform  and  laundry  allowance,  anniversary stays  with  F&B credit  to enjoy.
·  Free  gym  access plus  ski  hire during the winter.
·  EAP , well-being and mental health supports available,  progressive policies , including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
·  Take part in  social activities  and  community involvement initiatives  through the year.
·  Build your career with the  New Zealand Hotel of the Year 2024.
·  Receive  unparalleled training , development and support from Accor leadership training programmes.
·  Discounted Hotel stays , food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
·  Be part of a well-established hotel with a strong reputation for providing exceptional service.
·  Ongoing reward and recognition  incentives  and awards.
·  Opportunities for further  development  and worldwide career  progression  within Accor.
·  Refer a friend  incentive
·  Supportive  and friendly working environment.

 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.