Reservations Agent

Job description

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

·  Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
·  Aims to upsell rooms and other services to maximize the profitability of the company
·  Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
·  Leases and cooperates with other departments as needed
·  Creates reports or partake in projects as directed by management
·  Assists other Business Units as and when needed

Qualifications

·  Minimum 1 Years as a Reservations Agent
·  Knowledge of Accor Distribution and Reservation systems is preferable