Reservations Agent

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a professional and customer-focused Reservations Agent to join our team in the beautiful island of Phu Quoc, Vietnam. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience.

·  Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels
·  Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings
·  Accurately record all required reservation information in our Property Management System
·  Upsell room types and additional services to maximize revenue while meeting guest needs
·  Provide detailed information about our property, amenities, and local attractions in Phu Quoc
·  Collaborate with other departments to ensure guest requests and special requirements are met
·  Handle changes, cancellations, and special requests with a customer-centric approach
·  Maintain up-to-date knowledge of room availability, rates, and promotional offers
·  Assist in resolving customer complaints and concerns in a timely and professional manner
·  Contribute to the continuous improvement of our reservation processes and guest experience

Qualifications

·  Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry
·  Excellent command of English; knowledge of additional languages is a plus
·  Professional telephone etiquette and strong written communication skills
·  Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications
·  Typing skills of approximately 40 words per minute
·  Detail-oriented with the ability to multitask in a fast-paced environment
·  Strong problem-solving skills and ability to make decisions independently
·  Flexible availability to work various shifts, including weekends and holidays
·  Customer-focused mindset with a passion for delivering exceptional service
·  Knowledge of Phu Quoc's attractions and services is highly beneficial
·  Familiarity with Vietnamese culture and customs is a plus
·  Ability to work collaboratively in a team environment
·  Strong organizational skills and attention to detail

Additional Information

What awaits you...

·  The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
·  The ability to challenge the norm and work in an environment that is both creative and rewarding.
·  Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
·  A competitive package and plenty of development opportunities.