Reservations Agent

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

MAIN DUTIES AND RESPONSIBILITIES:   

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·  Have a thorough knowledge of the entire hotel services and facilities
·  Answer inquiries of room rates, outlets and room locations.
·  To be totally familiar with all aspects of the reservation systems
·  Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
·  Post advance deposits and keep accurate records of deposits.
·  Process rooming lists and group blocks and indicate special requests and billing procedures
·  File and process reservations correspondence, make certain all files are current and in order.
·  Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
·  Abide by the hotels policies and procedures
·  Be familiar with changes in the rates and group enquiries
·  Complete daily shift task list and aid others
·  To be aware of inventory management and keep a constant check on the room types available throughout the day
·  To have an understanding of departmental goals and projections for average rate and occupancy
·  Accommodate and document special requests in an accurate and efficient manner.
·  Determine the most appropriate room type to meet guest requirements and maximize room rate.
·  Explain guarantee and cancellation policies to callers.
·  Describe room accommodations and benefit feature sale amenities to guests.
·  Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
·  Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
·  Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
·  Identify guest reservation needs by asking open-ended questions to obtain all necessary information
·  Follow "upselling" techniques and sales strategies in order to maximize property revenue.
·  Identify repeat guests using appropriate codes
·  Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.
·  Carry out any other reasonable task (which may not be stated here) as requested.
·  Assist in Task Force Teams for new openings.

 

 

 

 

HOW CAN YOU SUCCEED IN THIS ROLE?

 

SINCERITY AND TRANSPARENCY

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·  Be proactive and use good judgement when dealing with challenging situations
·  Act with professionalism and integrity
·  Be transparent in your motives, methods and expected results
·  Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
·  Conduct business honestly & fairly
·  Keep sensitive information confidential

 

RELIABILITY AND LOYALITY

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·  Follow through on commitments
·  Work well both autonomously and within a team
·  Display a positive, approachable attitude
·  Spend time getting to know your fellow employees and our guests
·  Support each other; we all work within the same hotel and company

 

EXCELENCE IN HOSPITALITY

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·  Committed to quality
·  Committed to exceptional financial results
·  Be responsible for the bottom line
·  Committed to the Rixos Policies & procedures Guide

 

 

STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS

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·   Be committed to exceeding expectations
·  Never settle for the status quo or mediocre work
·  Continuously search for areas of improvement
·  Provide positive, constructive feedback

 

Qualifications

Minimum one year experience as Receptionist or Reservation Agent in a 5 star hotel and high school degree.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.