Reservations Agent

Job description

Company Description

Belong in a place where you can be yourself and love what you do. Join our resort community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Job Description

If communication is your strength, we want to hear from you! This role is responsible for responding to incoming reservations. You will help ensure strong conversion of reservations enquiries and maximum average room rate at all times. In explaining our resort facilities, you will maximize sales opportunities; and at all times monitor quality of reservations, statistical information provided and inter-departmental communications.

Immediate start available - we have full-time and part-time opportunities!

You will:

·  Promptly answer all requests for reservations and record them accurately.
·  Maintain strong communication with other resort departments.
·  Promote up selling of resort services and upgraded room categories.
·  Assist fellow ambassadors where necessary.

Qualifications

Our ideal candidate will possess:

·  Strong communication skills.
·  Experience with reservations systems, Opera preferred.
·  A high level of attention to detail
·  Experience in a hotel environment is an advantage.
·  Flexibility to work a rotating roster including some evenings, weekends, public holidays and school holidays.

Additional Information

When you become one of our Heartists®, you will also be a member of the Accor group with all the benefits that brings. The ALL Heartists® program is the benefits program dedicated to Accor Heartists®. It provides employees with the opportunity to enjoy living life to its fullest throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners (travel, gourmet, wellness, shopping…)