Reservations Agent

Job description

Company Description

Sofitel Queenstown Hotel & Spa is an award-winning property positioned in the heart of stunning Queenstown. Appointed with 84 elegant guest rooms and suites, Sofitel draws inspiration from local culture alongside French art de vivre, to offer a one-of-a-kind, luxurious hotel experiences.

Job Description

Curate the structure of an exquisite stay, being the very first point of contact our guests have with us.

With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive, as you provide efficient, friendly and professional service to all whom you encounter and seek out what more you can do to delight our guests.

You will accurately and efficiently receive and process guest reservations, ensuring a timely response to all reservations enquiries while maintaining a positive selling approach.

Through your excellent verbal and written communication skills, you will ensure our guests experiences begin in the most refined and professional way.

Qualifications

·  Previous Reservations or Front Office experience in a Five star luxury environment would be advantageous.
·  Knowledge of Opera or other booking system would be advantageous.
·  Passion for high end hospitality with an absolute eye for detail.
·  Excellent listening and negotiation skills with a demonstrated ability to build warm relationships and gain trust at all levels.
·  Hold flexibility to meet hotel rostering needs with weekend and public holiday work.

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

·  Your loyalty card entitling you to  discounted  Hotel stays, food and beverage rates and Spa treatments worldwide.
·  Daily staff  meals  provided.
·  Ongoing reward and recognition  incentives  and awards.
·  Opportunities for further  development  and worldwide career  progression  within Accor.
·  Work for a  world-leading  Global hotel company.
·  Refer a friend  incentive
·  24/7 free access to onsite gym
·  Free ski hire during our winter months
·  Wellbeing support, financial advisory discounts and Employee support programmes 

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.