Reservation Manager

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

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·  Managing staff and ensuring smooth day to day activities for reservation department
·  Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.
·  Planning and using efficient organizational skills to run the daily operation.
·  Supervising on-the-job and weekly training held by team leader for all staff.
·  To keep reservations staff informed on all changes or developments within the hotel and the company.
·  To spot-Check reservations made the previous day and Check all VIP arrivals
·  Training, developing, and motivating staff to increase productivity.
·  To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.
·  Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
·  Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
·  Assisting to Reservations Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.
·  Understands and utilizes a consistent approach to selling in order to support the sales team.
·  Ensures a sales attitude is adopted
·  Ensures and maintains the security of information relating to customers and personnel in the hotel.
·  Complies with all company policies and procedures relating to guest services and all systems.
·  Computer literate with excellent written and oral proficiency
·  Sound knowledge of English language
·  Tactful and patient.
·  Able to communicate clearly and willing to help others
·  Flexible and diplomatic when dealing with demanding and unreasonable guests
·  Carry out any other reasonable task (which may not be stated here) as requested.
·  Assist in Task Force Teams for new openings.

Qualifications

Minimum one year experience with the same position in a 5 star hotel and University degree