Reservation Executive

Job description

Job Description

Prime Function:

·  Plan the room reservations.
·  Ensure proper selling techniques and strategies are utilized to maximize room revenues.
·  Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
·  Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

Sales & Marketing Planning

·  Plan & prepare forecasts on a timely basis for review.
·  Plan & prepare monthly reports, forecasts and other relevant reports.
·  Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management

·  Provide effective support to the team to enable them to provide effective and efficient services.
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Ensure that the team has been trained for all safety provisions.

Financial Management

·  Identify optimal, cost effective use of the resources and educate the team on the same.
·  Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
·  Assist in the development of occupancy forecasts for the annual budget.

Operational Management

·  Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
·   Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
·   Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
·    Ensure calculative overbooking.
·  Give discounts and corporate rates, as per the company’s policy.
·  Supervise and delegate work to reservation associate
·  Ensure that all reservations are recorded as per standard procedures.
·  Handle additional responsibilities as and when delegated by the Management.

Managerial Qualities

·  Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
·  Ability to accept responsibility;
·  Self confidence, motivation, drive and tenacity;
·  Ability to enhance organizational performance;
·  Ability to clearly delegate tasks and responsibilities;
·  Ability to think strategically, inductively, and creatively;
·  and the propensity to recognize and acknowledge other peoples’ ideas.

Qualifications

·  Minimum 2 years of professional experience in Reservations, Front Office, or Guest Services within the hospitality industry
·  Excellent verbal and written communication skills in English; additional languages are highly preferred
·  Strong proficiency with hotel reservation systems and booking platforms
·  Demonstrated ability to multitask effectively in a fast-paced environment while maintaining accuracy
·  Exceptional organizational and time management skills with strong attention to detail
·  Proven ability to handle guest requests with professionalism, discretion, and problem-solving capabilities
·  Solid understanding of revenue management principles and upselling techniques
·  Strong data entry skills with a commitment to maintaining accurate records
·  Ability to work collaboratively with cross-functional teams in a supportive and inclusive environment
·  Customer service orientation with a genuine passion for creating positive guest interactions