Assistant Manager - Revenue & Reservations

Job description

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

Job Description

Operational Duties

·  Oversee daily reservations operations and ensure accurate handling of bookings, amendments, and cancellations
·  Monitor room availability, rates, and inventory across all distribution channels
·  Ensure correct application of rate codes, packages, and promotions
·  Coordinate closely with Front Office, Sales, Revenue Management, and Housekeeping teams
·  Handle complex reservations, VIP bookings, and group allocations

Team Supervision

·  Assist in training, coaching, and motivating reservation staff
·  Monitor staff performance and ensure adherence to SOPs
·  Prepare duty rosters and support manpower planning

Revenue & Yield Support

·  Support revenue optimization by upselling rooms and services
·  Ensure compliance with pricing strategies and revenue policies
·  Track pick-up reports, forecasts, and booking trends
·  Assist in analyzing reservation data and preparing reports

Guest Service & Quality

·  Handle guest queries, complaints, and special requests professionally
·  Ensure high standards of service and brand compliance
·  Maintain guest profiles and ensure accurate data entry in the system

Administrative Responsibilities

·  Prepare daily, weekly, and monthly reservation reports
·  Maintain records, logs, and departmental documentation
·  Ensure compliance with audit, payment, and cancellation policies

Qualifications

• Degree/ Diploma in Hotel Management

• Working Knowledge of Opera, Microsoft Office.

• At least 1 year of experience at the same level.

• Luxury Hotels & Resorts experience required.
 

Additional Information

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.