Reservation Executive

Job description

Company Description

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Job Description

We are seeking a detail-oriented and customer-focused Reservation Executive to join our team in Visakhapatnam, India. As a key member of our hospitality organization, you will be responsible for managing room reservations, maximizing revenue, and ensuring exceptional guest experiences.

·  Plan and coordinate room reservations, utilizing effective selling techniques to optimize revenue
·  Develop and implement strategies to maximize room occupancy and revenue
·  Generate and analyze monthly reports, forecasts, and other relevant statistics
·  Collaborate with other departments to ensure seamless guest experiences
·  Maintain accurate guest records and corporate databases
·  Respond promptly and efficiently to customer inquiries and resolve issues
·  Train and support team members in reservation procedures and safety protocols
·  Assist in developing occupancy forecasts for annual budgets
·  Monitor and update room availability to ensure accurate positioning of the hotel
·  Implement strategic overbooking practices when necessary
·  Apply discounts and corporate rates in accordance with company policies
·  Supervise and delegate tasks to reservation associates
·  Stay updated on industry trends and competitor practices to maintain a competitive edge

Qualifications

·  Proven experience in hotel reservations or a similar role in the hospitality industry
·  Proficiency in reservation management systems and Microsoft Office suite
·  Strong analytical skills with the ability to generate and interpret complex reports
·  Excellent customer service skills with a focus on guest satisfaction
·  Demonstrated ability to forecast occupancy and contribute to budgeting processes
·  Strong leadership and team management capabilities
·  Exceptional organizational and time management skills
·  Ability to work efficiently in a fast-paced, dynamic environment
·  Excellent communication skills, both verbal and written
·  Detail-oriented with a high level of accuracy in data entry and record-keeping
·  Problem-solving skills with the ability to make quick, informed decisions
·  Knowledge of hotel operations and revenue management principles
·  Collaborative mindset with the ability to work effectively across departments
·  Goal-oriented approach with a focus on achieving revenue targets
·  Bachelor's degree in Hospitality Management or related field preferred (not mandatory)
·  Flexibility to work varying shifts, including weekends and holidays, as required