Reservation Executive

Job description

Job Description

We are seeking a highly organized and customer-focused Reservation Executive to join our team in Visakhapatnam, India. As a Reservation Executive, you will play a crucial role in ensuring smooth and efficient reservation management for our organization, providing exceptional service to our guests and contributing to their overall experience.

·  Handle incoming calls, emails, and online reservations promptly and professionally
·  Manage and maintain an accurate reservation system, ensuring all guest details are correctly recorded
·  Provide detailed information about services, amenities, and special offers to potential guests
·  Assist guests with modifying or canceling reservations as needed
·  Collaborate with other departments to ensure guest requests and special requirements are communicated effectively
·  Resolve customer complaints and concerns in a timely and empathetic manner
·  Generate and analyze reservation reports to identify trends and opportunities for improvement
·  Stay updated on current promotions, events, and changes in policies or procedures
·  Maintain a high level of accuracy in all reservation-related tasks and data entry
·  Assist in managing online booking platforms and optimizing their performance
·  Support the development and implementation of reservation strategies to maximize occupancy and revenue
·  Ensure compliance with company policies and industry standards in all reservation processes

Qualifications

·  High school diploma or equivalent; additional education in hospitality management is a plus
·  Minimum of 1-2 years of experience in a reservation or customer service role, preferably in the hospitality industry
·  Proficiency in reservation management systems and Microsoft Office Suite (Word, Excel, Outlook)
·  Excellent verbal and written communication skills in English
·  Strong interpersonal skills with a customer-focused mindset
·  Exceptional phone etiquette and ability to handle high call volumes
·  Demonstrated ability to multitask and prioritize in a fast-paced environment
·  Attention to detail and high level of accuracy in data entry and record-keeping
·  Ability to remain calm and professional when dealing with challenging situations or guest complaints
·  Flexibility to work various shifts, including weekends and holidays as required
·  Basic understanding of revenue management principles
·  Familiarity with online booking platforms and their management
·  Ability to work collaboratively in a team environment
·  Strong problem-solving skills and proactive approach to guest service