Reservation Executive
Kathmandu, NEPAL Accounting / Management control
Job description
Company Description
"Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Job Description
Primary Responsibilities
· Plan & prepare forecasts on a timely basis for review.
· Plan & prepare monthly reports, forecasts and other relevant reports.
· Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
· Provide effective support to the team to enable them to provide effective and efficient services.
· Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
· Ensure that the team has been trained for all safety provisions.
· Identify optimal, cost-effective use of the resources and educate the team on the same.
· Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
· Assist in the development of occupancy forecasts for the annual budget.
· Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
· Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
· Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
· Ensure calculative overbooking.
· Give discounts and corporate rates, as per the company’s policy.
· Supervise and delegate work to reservation associate
· Ensure that all reservations are recorded as per standard procedures.
· Handle additional responsibilities as and when delegated by the Management.
Qualifications
· Diploma in Tourism / Hospitality Management
· Minimum 3 years of relevant experience in a similar capacity
· Excellent reading, writing and oral proficiency in English language
· Ability to speak other languages and basic understanding of local languages will be an advantage
· Good working knowledge of MS Excel, Word, & PowerPoint