Reservation Executive

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

·  Promptly answer all requests for reservations and record them accurately
·  Constant upkeep of Opera Reservations system through updating of rates systems, validity dates, mail messages, availability control
·  Check no shows from previous day and give details to Duty Manager for processing and follow up
·  Ensure all reservations loaded into the PMS system are up to date
·  Closely scrutinise reservations relating to regular clients to ensure all information is correct resulting in minimal check in time
·  Monitor occupancy for upcoming weeks, when stop sell is necessary input date into PMS and advise Front Office, Telephones and ARS allotment holders
·  Create group masters and update group information as it is received eg. Rooming list, arrival, meals, follow up on information if not received.  Liaise with other departments to ensure group requirements and special requests are actioned
·  Reconfirm all arrivals 1 day prior to arrival and ensure all relevant information is available to Front Desk by the evening prior to arrival
·  Ensure an accurate and complete guest history exists for all return guests and that details of arrivals etc are communicated to Management.

Qualifications

Graduate with 1-2 years