Reservation Associate

Job description

Job Description

Reservation Operation

 

·  Work with internal/external representatives from different functions for executing the reservations.
·  Provide effective support to the team to enable them to provide a range of effective and efficient services.
·  Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
·  Ensure that the team has been trained for all safety provisions.
·  Identify optimal, cost effective use of the resources and educate the team on the same.
·  Maintain and update corporate database, entering delegate bookings to ensure delegate information/ records are kept up to date and accurate for future events.
·  Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
·  Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings
·  Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
·  Responsible for ensuring that all reservation filing and correspondence is carried out daily. 
·  Perform all the duties that are common and any other duties assigned by the Front Office Manager.
·  Ensures that the workplace and storage areas remain clean and tidy
·  Respects the instructions and safety guidelines for the equipment (s)he uses
·  Applies the hotel's security regulations (in case of fire etc)
·  Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).

 

Qualifications

·  Gradution in Hospitality Management
·  Minimum 2 years of relevant experience in a similar capacity
·  Excellent reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Good working knowledge of MS Excel, Word, & PowerPoint