Reservation Ambassador
Jaipur (Jaipur) Sales
Job description
Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
Prime Function:
· Plan the room reservations.
· Ensure proper selling techniques and strategies are utilized to maximize room revenues.
· Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
· Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:
Sales & Marketing Planning:
· Plan & prepare forecasts on a timely basis for review.
· Plan & prepare monthly reports, forecasts and other relevant reports.
· Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.
People Management:
· Provide effective support to the team to enable them to provide effective and efficient services.
· Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
· Ensure that the team has been trained for all safety provisions.
Financial Management:
· Identify optimal, cost effective use of the resources and educate the team on the same.
· Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
· Assist in the development of occupancy forecasts for the annual budget.
Operational Management:
· Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
· Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
· Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
· Ensure calculative overbooking.
· Give discounts and corporate rates, as per the company’s policy.
· Supervise and delegate work to reservation associate
· Ensure that all reservations are recorded as per standard procedures.
· Handle additional responsibilities as and when delegated by the Management.
Managerial Qualities:
· Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
· Ability to accept responsibility;
· Self confidence, motivation, drive and tenacity;
· Ability to enhance organizational performance;
· Ability to clearly delegate tasks and responsibilities;
· Ability to think strategically, inductively, and creatively;
· and the propensity to recognize and acknowledge other peoples’ ideas.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
Qualifications
Minimum 1 year of social event experience with similar capacity to 5-star hotels.
Good communication and customer contact skills
Post-Secondary Education or relevant qualifications for reservation.
Additional Information
· Strong interpersonal and problem solving abilities
· Opera Experienced
· Fluency in English, additional languages are a plus.