Reservation Agent

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

· 
Handle all reservation inquiries via phone, email, and online channels in a professional and courteous manner

· 
Process room reservations, amendments, and cancellations accurately in the system

· 
Provide clear information on room types, rates, packages, and hotel facilities

· 
Maximize revenue through effective upselling and adherence to rate strategies

· 
Ensure reservation details are complete and aligned with guest preferences and Fairmont brand standards

· 
Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences

· 
Maintain knowledge of promotions, policies, and Accor loyalty programs

· 
Handle guest queries and concerns promptly to ensure high levels of guest satisfaction

Qualifications

·  Must possess outstanding Sales skills, guest service skills, professional presentation and sophisticated communication skills.
·  Proficient in English language (Verbal and written), second language is an asset.   Arabic is a must.     
·  Possesses full command Opera and other Microsoft applications (necessary training will be provided). Computer literacy in Windows, MS Office Suite is a must.
·  2-year experience in similar positions and customer service