Reservation Agent

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Reservation Responsibilities

·  Respond to enquiries about resort products and services by telephone, instant message, and email according to established communication guidelines
·  Maintain complete knowledge of all food & beverage services, content & preparation methods, outlets and hotel services/features to promote its products and services
·  Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue
·  Determine guest needs and quote the appropriate room and rate as per requirements
·  Process booking information into the Reservation System
·  Process amendments to reservations such as extensions, early departures, etc. in a timely fashion
·  Arrange accommodation, visas, and activities for leisure and familiarization for our partners
·  Record special billing arrangements for groups and events
·  Coordinate and communicate with all other departments to ensure a smooth operations

Administration & Coordination

·  Perform duties and responsibilities while maintaining confidentiality
·  Maintain a complete knowledge of all resort’s latest features, services & promotions so as to provide prompt and accurate responses to all enquiries on resort reservations.

Qualifications

·  College diploma or equivalent qualifications
·  Minimum 2-3 years of experience in a similar capacity or preferably in the area of guest services/tele-marketing
·  Excellent reading, writing and oral proficiency in English language
·  Knowledge in Opera
·  Proficient in MS Excel, Word, & PowerPoint
·  Past experience of working in the Maldives or other remote location(s)

Additional Information

What is in it for you:

·  Employee benefit card offering discounted rates in Accor Hotels Worldwide
·  Develop your talent through learning programs by Academy Accor
·  Opportunity to grow within your property and across the world!
·  Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS