Reservation Agent

Job description

Company Description

Step into paradise at the 5-star  Mövenpick Resort Waverly Phu Quoc  – the fun-filled destination for lifestyle escapes. Whether you are looking for a family adventure, a romantic getaway or a group incentive trip, you will find everything you need right here at our family-friendly resort in Phu Quoc.

Job Description

·  Assisting and advising customers who may be choosing from a variety of travel options.
·  Making reservations for customers based on their various requirements and budgetary allowances.
·  Checking the availability of accommodation or transportation on the customers’ desired travel dates.
·  Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
·  Processing payments and sending confirmation details to customers.
·  Sorting out any issues that may arise with bookings or reservations.
·  Selling and promoting reservation services.
·  Answering any questions customers might have about the reservation process.
·  Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
·  Providing support to customers who may need to amend or cancel a reservation.

 

 

Qualifications

·  Experience in customer service, Front Office, or hospitality.
·  Ability to Work Under Pressure
·  Eager to learn, hard-working, patient, positive attitude
·  Language Skills: Good English communication both speaking and writing

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.

• Develop your talent through Accor’s learning programs.

• Opportunity to grow within your property and across the world!

• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.