Reservation Agent

Job description

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

·  Responds to enquiries about hotel products and services over the telephone, fax, email, etc.
·  Determines guest’s needs and quotes the appropriate room and rate as per requirements.
·  Books reservation with most accurate information to ensure exceeding guest’s expectations.
·  Arranges accommodation, visas and activity requirements for leisure, corporate and wholesaler’s guests.
·  Has a general understanding of Groups - including cut off dates, blocking and booking policies and procedures.
·  Acts in accordance with the standards, conforms to the policies and procedures of Fairmont
·  High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset
·  Understands Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
·  Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated.
·  Ensures knowledge of all facilities, services and hours of operation in order to respond confidently and effectively to inquiries.
·  Consistently demonstrates a commitment to personal Guest Service excellence and profitably through special duties as assigned.
·  Adheres to and promotes all Company Health & Safety policies and procedures to ensure a safe work environment.

Qualifications

·  Must possess outstanding Sales skills, guest service skills, professional presentation and sophisticated communication skills.
·  Proficient in English language (Verbal and written), second language is an asset.   Arabic is a must.     
·  Possesses full command Opera and other Microsoft applications (necessary training will be provided). Computer literacy in Windows, MS Office Suite is a must.
·  2-year experience in similar positions and customer service