Reservation Agent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Under the general direction of the Revenue Manager a within the  limits of established Rixos Hotel Policies and Procedures, oversees  the day to day Operation of the Reservation Department and maintains the overall efficiency of standards set. 

· 
· 
·  Have a thorough knowledge of the entire hotel services and facilities
·  Answer inquiries of room rates, outlets and room locations.
·  To be totally familiar with all aspects of the reservation systems
·  Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
·  Post advance deposits and keep accurate records of deposits.
·  Process rooming lists and group blocks and indicate special requests and billing procedures
·  File and process reservations correspondence, make certain all files are current and in order.
·  Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
·  Abide by the hotels policies and procedures
·  Be familiar with changes in the rates and group enquiries
·  Complete daily shift task list and aid others
·  To be aware of inventory management and keep a constant check on the room types available throughout the day
·  To have an understanding of departmental goals and projections for average rate and occupancy
·  Accommodate and document special requests in an accurate and efficient manner.
·  Determine the most appropriate room type to meet guest requirements and maximize room rate.
·  Explain guarantee and cancellation policies to callers.
·  Describe room accommodations and benefit feature sale amenities to guests.
·  Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
·   Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
·  Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
·  Identify guest reservation needs by asking open-ended questions to obtain all necessary information
·  Follow "up selling" techniques and sales strategies in order to maximize property revenue.
·  Identify repeat guests using appropriate codes
·  Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.
·  Carry out any other reasonable task (which may not be stated here) as requested.
·  Assist in Task Force Teams for new openings.

 

 

Qualifications

·  Experience working as Reservation Agent, preferably in the hospitality industry.
·  Customer-service experience.
·  Excellent written and verbal communication skills.
·  Multi-tasking and time-management skills, with the ability to prioritize tasks.
·  Proficient in Microsoft office suite.
·  Data entry experience.
·  Flexible working hours.

Additional Information

What is in it for you:

·  Employee benefit card offering discounted rates at Accor worldwide
·  Learning programs through our Academies
·  Opportunity to develop your talent and grow within your property and across the world!
·  Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21