Reservation Agent

Job description

Job Description

As our next Reservation Agent, you will be:

·  Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations
·   Increases and optimises room sales in line with the brand and hotel's sales policy
·  In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.
·  Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
·  Handles reservations by applying the various step-by-step processes defined by the brand.
·  Enters reservation details precisely and correctly.
·  Ensures that information is passed on to the people concerned.
·  Confirms the reservation; takes care over written communications.
·  Communicates and cooperates with the other hotel departments.

Qualifications

·  Guest focused personality is essential
·  Experience is an asset
·  Prior experience working with Opera or a related system
·  Strong interpersonal and problem solving abilities
·  Fluency in English, additional languages are a plus