Reservation Agent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a highly motivated and customer-focused Reservation Agent to join our dynamic team at ibis Styles London Ealing. We have 120 Rooms and we are located 6mn from Ealing Broadway Station/ Elisabeth Line.

You will be responsible for handling individual and group reservations, ensuring an exceptional guest experience, and maximizing revenue opportunities.

MAIN RESPONSIBILITIES:

•Responsible for individual and group reservations

• This also includes the management of group blocks relating to inventory, payment and group setup

• Handle enquiries for individual and group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe. • Handle any other department issues related to individual reservations (follow up on prepayment, routing, vouchers…)

• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.

• Manage payments, cancellations, rooming lists and terms and conditions. • Maintains a precise filing system for all Group reservations and correspondence.

• Performs all reservations duties including making and entering reservations as required including TBRs

• Handle guest complaints and enquiries in an efficient and professional manner

• Ensure a clear line of communication with other departments for special requests or other reservation-related matters.

• Ensure Accor brand and company standards are implemented and updated. • Ensure security and safety procedures are updated and implemented.

• Promote positive working environment by developing positive team spirit. Customer Relations

• Provide efficient, friendly and professional service to all guests, making all guests experience positive.

• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.

• Actively sell and promote, hotel facilities and services

Qualifications

Your experience and skills include:
Guest focused personality is essential
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus.

Additional Information

PERKS FOR YOU:

• Private Health Care

• Employee benefit card offering discounted rates at Accor worldwide

• Free and delicious meal breaks on duty

• Complimentary stays in UK and North Ireland

• Friends & Family discounts

• 50% food discounts in our restaurants

• Pension Scheme

• Eye Test Vouchers

• Staff Uniforms Provided

• Learning programs through our Academies

• Opportunity to develop your talent and grow within your property and across the world!

• Ability to make a difference through our Corporate Social Responsibility activities.