Reservation Agent

Job description

Company Description

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit  https://careers.accor.com/

Job Description

·  Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
·  Aims to upsell rooms and other services to maximize the profitability of the company
·  Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
·  Leases and cooperates with other departments as needed
·  Creates reports or partake in projects as directed by management
·  Assists other Business Units as and when needed

Qualifications

·  Minimum 1 Years as a Reservations Agent
·  Knowledge of Accor Distribution and Reservation systems is preferable