Reservation Agent

Job description

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

- Answer incoming calls, emails, and messages from customers regarding hotel reservations, inquiries, and modifications.

- Provide exceptional customer service by assisting guests with booking accommodations, offering information about hotel amenities, rates, and policies.
- Utilize reservation software and systems to make, modify, or cancel reservations accurately and efficiently.
- Coordinate with other departments such as housekeeping, front desk, and sales to ensure smooth guest experiences.
- Handle payment transactions, including processing credit card payments and issuing refunds when necessary.
- Maintain accurate records of reservations, guest preferences, and special requests.
- Assist in resolving customer complaints or issues related to reservations in a timely and professional manner.
- Stay updated on hotel promotions, packages, and special events to upsell and cross-sell services to guests.
- Collaborate with the sales and marketing team to identify opportunities for maximizing occupancy and revenue.
- Adhere to company policies, procedures, and guidelines while providing exceptional service to guests and representing the hotel brand positively.

Qualifications

Your experience and skills include:
Guest focused personality is essential

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus