Recreation Supervisor

Job description

Company Description

Sofitel Al Hamra Beach Resort

Job Description

·  To be an ambassador of the hotel, in and outside the work place.
·  To always keep the working area clean and well maintained.
·  To provide safe working environment using appropriate materials, equipment’s and supplies.
·  To properly use the telephone etiquette as per Sofitel standards.
·  To attend to all guests approaching the Fitness Centre with inquiries or wanting to use the facilities, respecting the hotel standards and procedures.
·  To offer a warm welcome to all guests and ensure that they enjoy their stay.
·  To personally greet and escort the guests rather than pointing out directions.
·  To respect the privacy of the guests and the confidentiality of the information.
·  To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.
·  To call the manager for advice in serious cases or if an approval is required.
·  To share daily activity highlights with the manager including internal and external guest opportunities.
·  To be aware of and to report all guest comments or complaints.
·  To be aware of all VIPs visiting or staying in the hotel.
·  Implement Fitness programs & assessment procedures.
·  To support the activities of the Fitness Centre Guest Service Officers.     
·  Participate in all trainings organized by Sofitel. 
·  To daily follow the checklists.
·  To report any equipment malfunction to the Assistant Manager and follow up accordingly.
·  To regularly check the tennis court area to assist guests and ensure its orderliness.
·  To comply and reinforce the safety regulations and procedures of the hotel.
·  Assisting clients in all aspects regarding their exercise regimen with complete information about the appropriate exercises, proper execution, health advice and nutrition.
·  To be flexible with working hours.
·  To project a positive and motivated attitude.
·  To be fully conversant with first aid.
·  To oversee the operation when the supervisors are not present.
·  To alert the Chief Security Officer/ Duty Manager/ Manager on Duty/Respective Department Head/ Hotel Manager/ General Manager in case of an emergency.
·  To carry out any other reasonable duties as assigned by the Assistant Manager.