Guest Service Agent

Job description

Company Description

The Pullman Vung Tau Hotel features 356 rooms with contemporary designs inspired by the creative and vibrant coastal city life, offering guests a "bleisure" experience — a perfect balance between work and leisure. Our conference and event center spans over 2,321 square meters, comprising 2 grand ballrooms and 4 meeting rooms equipped with state-of-the-art facilities, accommodating up to 1200 guests. Guests can also meet, entertain, or relax while enjoying distinct and enticing culinary experiences at Riviera Restaurant with an international à la carte menu, Corniche Ultra Lounge serving Tapas or experiencing delightful beverages at the Lobby Bar or Poolside Bar. The Fit Lounge is open 24/7, and the outdoor pool bathed in natural light, complemented by Pullman's unique amenities such as the Welcomer service, Signature Pullman bedding, Connectivity Lounge, and Co-Meeting criteria, ensuring a satisfying stay for all guests.

Job Description

GENERAL MISSION

·  Is the image representative, is the builder, preserving and developing the reputation and brand of the Investor and the Hotel Management Group.
·  The receptionists will be enthusiastic and co-efficient to serve all guests approaching the Front Desk with a professional, warm and positive attitude. You will be a key factor in the check-in and check-out process, which occurs at the Front Desk, and will be available to help the guest in any of  their request.
·  The receptionist rotates 24 hours a day
·  The receptionist report directly to the Front Desk Supervisor.

TECHNICAL RESPONSIBILITIES

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·  The receptionists will be the first person that guests will approach for any service or assistance. The greetings and attitudes of the Front Desk will influence a lot on guest’s perception about our hotel overall.
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·  Being at the service of the guest, the first task of the Receptionist is to be available at any time for a guest and to take extra care of him by an automatic greeting with smile, warm & positive attitude. The guest will feel they are welcomed at any time. The guest will be always the first priority for a Receptionist.

Qualifications

Degree in Hotel or related field

Fluent in Vietnamese, English communication, and a third language would be a plus

Additional Information

2 years related experience, including supervisory experience, or an equivalent combination of education and experience