Part Time - Minimum 8 hours
Ability to work on a rotating roster
Main Purpose of the Job
Provide guests with friendly and efficient service related to arrival, departure and any guest queries.
Ensure professionalism and accuracy with information and billing during arrival and departure.
Achieve an accurate and logical work sequence.
Follow procedures for cash and security on front desk.
Ensure reservations have correct tariffs and up-sells.
Ensure messages are accurate and passed on promptly.
Provide business centre services as required, with correct charges posted for guests.
Positively respond to all queries (both internal and external), redirect to departments as required.
Maintain a positive selling approach to maximise yield in both occupancy and rates.