Receptionist

Job description

Company Description

Novotel & Ibis Auckland Ellerslie is a bustling property just 15 minutes from the Auckland CBD which hosts a variety of guests.  We offer exceptional food and beverage options, multiple conference spaces, and 247 contemporary guest rooms, all designed to provide an unforgettable experience.

Job Description

·  Welcome and assist guests, building strong relationships.
·  Manage check-in/out, payments, and guest details accurately.
·  Promote hotel facilities, actively upselling to maximize occupancy and revenue.
·  Safeguard guest property with proper documentation.
·  Promote Accor loyalty programs to enhance guest satisfaction and brand loyalty.
·  Work collaboratively with all departments for smooth operations.

Qualifications

·  Exceptional communication skills: written, verbal, and non-verbal.
·  Highly organized with strong attention to detail and ability to take initiative.
·  Previous experience in Reservations is an advantage.
·  Familiarity with Opera Cloud, TARS Database, or similar PMS preferred but not required.
·  Flexible availability for a rotating roster, including mornings, evenings, weekends, and public holidays.
·  Must hold NZ residency or a permanent NZ work visa.

Additional Information

Benefits:

·  Opportunities for further development and worldwide career progression
·  Staff & Friends/Family rates at Accor hotels worldwide
·  Diverse and inclusive work culture
·  EAP Services +  Flexible Rosters + Time in Lieu
·  Supportive & Inclusive Leadership + Collaborative & Respectful Management
·  Free meal at work + Anniversary Stay + Annual Wage Review + Weekly Pay + Uniform

Applicants must be legally entitled to work in New Zealand. You must be either a New Zealand Citizen, Permanent Resident or hold a current and open work visa with at least 12 months until expiry.