Receptionist

Job description

Company Description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
 

Job Description

·  Welcoming guests and visitors in a friendly and professional manner.
·  Handling incoming calls, taking messages, and directing calls to the appropriate people.
·  Answering questions about the organization, its services, and local information.
·  Handling paperwork, such as filing, photocopying, and data entry.
·  Scheduling meetings and appointments for staff members.
·  Handling reservations for hotel rooms or other services
·  Processing payments for services or products.
·  handle the check-in process, including assigning rooms, collecting payment, and providing room keys
·  communicate with other hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure smooth operations and fulfill guest requests.
·   

Qualifications

·  High school diploma or equivalent
·  Previous experience +1 in customer service or hospitality is preferred
·  Proficiency in computer skills, including Microsoft Office Suite
·  Depending on the industry, additional knowledge or certifications may be required. For example, hotel front desk receptionists may need to be familiar with hotel management software and reservation systems
·  Excellent communication skills Both verbal and written.
·  Ability to interact with people from diverse backgrounds.
·  Ability to handle difficult situations and find solutions.
·  Ability to manage multiple tasks and prioritize.
·   Ability to accurately complete tasks and maintain records.