Receptionist

Job description

Company Description

SO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the cozy spirit and essence of the old Cortijo de Santa Maria de la Higuera, turning it into an idyllic place where families and friends celebrate life, enjoy serenity together, and a healthy and contemporary lifestyle.

It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms and 36 suites and exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 2,800 m2 of spa and fitness and bright event rooms with views. Its gastronomic offer consists of 4 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails.

Job Description

What you will do as part of our team:

- Attend to every customer that comes through reception, resolving their queries and concerns.
- Record income and settle customer accounts ensuring that service standards are met.
- Upselling, making targeted sales of room categories.
- Prepare reports and reports requested by their managers.
- Keep your work station tidy and with all the necessary material according to guidelines.
- Keep informed of everything that happens in the hotel, groups, VIP's, outlets information and schedules to give the best service to our guests.
- Print and check all your cash transactions and negative postings before the end of your shift.
- Ensure that the Police report is sent correctly on a daily basis.
- Assist and support the Bell Boy, Concierge when the occasion requires it.

Qualifications

- Driving license and own vehicle.
- Certificate of studies related to the sector.
- Fluent in English (oral and written), have a third language (it is valued).
- Experience of at least 2 years in the same or similar position will be valued.
- Knowledge of the OPERA program (valued).
- Strong interpersonal and problem solving skills.
- Be highly responsible and reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus on the needs of the guest while remaining calm and courteous.

Additional Information

·  Attractive incentive plan.
·  Significant discounts on Hotel services.
·  Discounts in Accor group hotels and collaborating companies.