Reception Team Member

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

 

Job Description

 

Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the case… Then we want YOU to join our Front Office team! :)

 

Ibis London Wembley is looking for positive team member to support the reception team and create memorable experiences for our guests.

What will you do?

If you think talking to people is an art, and if you enjoy when no day is the same… Then this is what you could expect to do:

· Welcome the guests and consistently offer professional, friendly and engaging service.

· Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.

· Assist guests regarding hotel facilities in an informative and helpful way.

· Review arrivals, ensure that special requests are met and service is anticipatory.

· Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.

· Assist in growing ALL program membership.

Qualifications

Your experience and skills include:
Service focused personality is essential

Additional Information

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Ibis London Wembley you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong