Reception Agent

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

·  Greet, check-in,check-out respond to requests and settle accounts while providing exceptional service.
·  Take initiative to add a personalized experience.
·  Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay.
·  Maintain accurate records of daily transactions.
·  Handle guest requests effectively and promptly.
·  Cash handling which includes currency exchange and balancing a float.
·  Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed.
·  Serve as sales agent promoting and up-selling hotel services.
·  Maintain an excellent working rapport with all departments in the hotel.
·  Complete night audit tasks as assigned. 
·  Upholds the highest standard of internal and external customer service by applying our Service Standards at all times.

Qualifications

·  Fluency in English.
·  Ability to multitask in a changing environment while remaining calm and composed.
·  Have excellent written and verbal communication skills and be able to build rapport with guests.
·  Having organizational and leadership skills.
·  Prior experience working with Opera or a related system
·  Having work experience in the field of hotel or customer services.
·  To create an unforgettable impression by exceeding the expectations of the guests.
·  Having the ability to work with cash.
·  Solving issues related to guests' requests in a sensitive and professional manner.
·  Ability to work in a team.
·  Willingness to continuously develop and learn.
·  Accuracy in work and ability to pay attention to details.

Additional Information

Prior experience working with Opera or a related system.
Additional languages are a plus.
Your team and working environment:
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.