Raffles Butler

Job description

Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Job Description

What you will be doing:

·  Coordinate with HK to pre-block rooms
·  Verify that guests are pre-keyed and registered, depending on status
·  Confirm signature services in advance of the stay
·  Coordinate meet and greets with senior leaders if appropriate
·  Prepare and share executive debriefs to all arrivals.
·  Connect with guests at check-in and entourage the guests to their rooms.
·  Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
·  Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
·  Knows room locations, types of rooms available, and room rates.
·  Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
·  Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
·  Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange
·  Process guest check-outs
·  Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

Qualifications

Your experience and skills include:

·  Minimum 2 years of Butler experience from Luxury background
·  Strong communication skiils
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
·  Strong interpersonal and problem solving abilities
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively and collaboratively as part of a team