Raffles Ambassador

Job description

Job Description

As a Raffles Ambassador, you are the embodiment of the Raffles brand—offering a warm, intuitive, and gracious presence from the moment a guest arrives until their departure. You will serve as a personal liaison for our distinguished guests, anticipating needs, personalizing experiences, and creating unforgettable moments that reflect the legacy and elegance of Raffles Doha.

Key Responsibilities

Guest Engagement:

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Greet and welcome guests with personalized attention, embodying the warmth and refinement of the Raffles brand.

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Build genuine relationships with guests, ensuring their preferences and needs are remembered and fulfilled throughout their stay.

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Act as a point of contact for guest inquiries, preferences, special occasions, and service recovery.

Experience Personalization:

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Collaborate with Butler Services, Concierge, and Room Division to curate bespoke guest experiences.

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Monitor VIP arrivals, pre-arrival communication, in-stay follow-ups, and post-departure correspondence.

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Proactively suggest tailored experiences, dining options, or cultural activities based on guest interests.

Operational Excellence:

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Ensure smooth arrivals and departures, assisting with check-in/out and room orientation when required.

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Maintain accurate records of guest preferences and feedback using guest profile systems (e.g., Opera, CRM tools).

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Support the coordination of special amenities, room setups, and service enhancements.

Brand Representation:

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Uphold Raffles Doha standards in grooming, service etiquette, and emotional engagement.

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Maintain a deep knowledge of hotel offerings, art pieces, signature rituals, and Qatari culture to enrich guest interactions.

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Represent the hotel during VIP functions, special events, and public-facing occasions as needed.

Qualifications

Qualifications & Skills

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Degree or diploma in Hospitality or related field.

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Minimum 1–2 years of guest-facing experience in a luxury hotel or lifestyle brand.

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Fluent in English; proficiency in Arabic, French, Russian, or Chinese is a strong asset.

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Impeccable grooming, confidence, and charisma with a service-first mindset.

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Cultural sensitivity and emotional intelligence; a true host with a passion for human connection.

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Familiarity with Opera PMS and guest recognition systems is preferred.