Public Area Supervisor

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a highly organised and detail-oriented Public Area Supervisor to join our team in the beautiful island of Phu Quoc, Vietnam. As a key member of our housekeeping department, you will be responsible for ensuring the cleanliness, maintenance, and overall presentation of all public areas within our hotel, creating a welcoming environment for our guests.

·  Oversee and coordinate the cleaning and maintenance of all public areas, including lobbies, corridors, lifts, and recreational facilities
·  Conduct regular inspections of public areas to ensure compliance with cleanliness standards and hotel policies
·  Train and mentor public area attendants, providing guidance on proper cleaning techniques and guest interaction
·  Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels at all times
·  Collaborate with other departments to address any maintenance issues or special cleaning requirements
·  Participate in daily briefings and department meetings to stay informed of hotel events and guest needs
·  Respond promptly to guest requests and concerns related to public areas
·  Implement and maintain health and safety protocols in all public spaces
·  Prepare and maintain accurate records of cleaning schedules, inspections, and incident reports
·  Assist in developing and improving standard operating procedures for public area maintenance
·  Support the Executive Housekeeper in achieving departmental goals and maintaining high standards of cleanliness

Qualifications

·  Diploma or certification in hotel management or a related field
·  Minimum of 1 year's experience in a supervisory capacity within a luxury high volume hotel or resort housekeeping environment
·  Previous pre-opening experience advantageous
·  Proven ability to train and coach team members effectively
·  Strong organisational, supervisory, and communication skills
·  Meticulous eye for detail and commitment to maintaining high standards of cleanliness
·  Experience with Hotel Property Management Systems (e.g., Opera) is desirable
·  Ability to work efficiently in a fast-paced, high-pressure environment
·  Excellent problem-solving skills and ability to make quick, accurate decisions
·  Physical stamina to perform regular inspections and occasional hands-on tasks
·  In-depth knowledge of cleaning products, techniques, and equipment
·  Familiarity with local health and safety regulations
·  Flexibility to work varying shifts, including weekends and public holidays
·  Ability to work independently with minimal supervision
·  Strong customer service orientation with a professional and courteous demeanour
·  Fluency in English (verbal & written) is essential; knowledge of Vietnamese or other languages is advantageous

Additional Information

What awaits you...

·  The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
·  The ability to challenge the norm and work in an environment that is both creative and rewarding.
·  Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
·  A competitive package and plenty of development opportunities.