Doorman

Job description

Company Description

The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

Job Description

·  Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly and disabled.
·  Inform guests of vehicle parking procedures.
·  Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information.
·  Assist Valet Parkers in issuing valet ticket to guests.
·  Direct flow of traffic at hotel driveways ensuring maximum safety.
·  Coordinate with security for the strict implementation of safety procedures.
·  Handle guests’ luggage promptly and professionally, using safe handling techniques.
·  Deputize for Bellmen when necessary in retrieving/loading guest items from cars, busses, vans and carts.
·  Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby.
·  Ensure that all luggage’s are retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move.
·  Respond to queries positively.
·  Follow department policies, procedures and service standards, including all safety policies.
·  Report “Lost & Found” items.
·  Perform other duties as assigned and requested.

Qualifications

·  Passion for Guest Service
·  Highly organized, results-oriented with the ability to be flexible and work well under pressure
·  Strong interpersonal and problem solving abilities
·  Excellent presentation and communication skills
·  Highly responsible & reliable
·  Ability to work cohesively with fellow colleagues as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times