Outlet Manager

Job description

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

Business Performance

·  Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
·  Analyze and submit month-end reports and identify deviation from business plan goals
·  Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
·  Plan, implement and measure profit enhancement programs by working with the kitchen &Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
·  Implement and maintain control measures to ensure that food &beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation

·  Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
·  Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
·  Build a good relationship with guests or regular patrons.Try to remember individual patron’s names and their preferences to extend a personalized service
·  Handle guests’ complaints and comments tactfully and efficiently
·  Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
·  Maintain department communication logbook and updated notice board
·  Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
·  Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
·  Maintain complete knowledge of all food & beverage services, contents &preparation methods, outlets and hotel services/features
·  Ensure that health, safety and security procedures are in place in the outlet
·  Attend all briefings, meetings and trainings as assigned by management
·  Perform proper handover and communication to the next shift
·  Assist other food & beverage outlets with their operations during peak times or when required

Qualifications

·  Hotel Management graduate or equivalent
·  Additional certification(s) in Food & Beverage will be an advantage
·  Good reading, writing and oral proficiency in English language
·  Ability to speak other languages and basic understanding of local languages will be an advantage
·  Minimum 2 years of relevant experience in a similar capacity
·  Good working knowledge of MS Excel, Word, & PowerPoint
·  High degree of professionalism with sound human resources management and business acumen capabilities

Additional Information

·  WHAT IS IN IT FOR YOU:
·  Come As You Are
·  Work With Purpose
·  Grow, Learn and Enjoy
·  Explore Limitless Possibilities