Order Taker

Job description

Job Description

- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
- Attends all meetings and briefing sessions to maintain open communication within the assigned team.
- Knows all menus and ongoing promotions in the outlet by heart and gives recommendations to guests upon request.
- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- Refers guest complaints directly to the immediate person in-charge / Room Service Manager.
- Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact.
- Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment.
- Works (hands on) with the team to prepare the daily service mise en place.
- Takes reservations for other outlets during break times, if the situation requires.
- Performs cashier duties, if the situation calls for.
- To report any equipment failures/problems to the Maintenance Department.

Qualifications

Your experience and skills include:

- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Experience in the field is a strong asset

Physical Aspects of Position (include but are not limited to):

- Constant standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps