Operations Manager

Job description

Company Description

"Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Job Description

General Scope of Duty: Hotel operations managers oversee the entire operations of a lodging establishment. Operations include Security, Guest Relations and Animation. It is the hotel operations manager's job to deal effectively with customers and employees workers while keeping the hotel running smoothly

* Support and work with the Head of Departments in all aspects of running the hotel

* Personally attend and lead initiatives and meetings aimed at improving service standards and carrying out operations.

* Personally deal with guest complaints, communicate face-to-face with guests and ensure such communication is established, and suggest solutions to ensure guest satisfaction.

* Provide guidance when necessary; personally take part in implementing all of the quality management systems so as to achieve Rixos Hotels standards.

* Together with the Hotel Manager and all departments, take all necessary measures and ensure coordination to protect the company’s assets and revenue.

* Inform the Hotel Manager of new trends and ideas so that the hotel achieves the highest level of guest satisfaction and financial results in the future.

* Keep track of the new trends and developments in the industry, attend related meetings, and inform the Hotel Manager of any innovations that are in the interest of the hotel and the departments.

* Review and compare the budgets of the departments under his/her responsibility on a monthly basis and, in the case of any budget deficits, discuss the measures needed with department managers and submit these to the Hotel Manager.

* Comply with all privacy and confidentiality rules related to the hotel’s guests and employees and prevent any information from being leaked outside of the hotel.

* Ensure that department managers plan the trainings of their departments. Take an active role in designing the training programmes for other trainings that are needed apart from the routine training programmes.

* Monitor the deadlines of tasks assigned to departments and coordinate inter-departmental communication.

* Support performing, leading and improving Quality Management Systems at the facility and provide proceed the process within the system.

* Support all necessary works to provide 100% of food safety within the facility.

* Follow and ensure that all official documents are followed by related departments, archiving at related departments.

* Provide that published procedures and instructions are implemented.

* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).

* To implement necessary warnings and departmental trainings in order to save energy inside the facility.

* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.

* Attend to seminar and symposium; make studies to increase knowledge and experience.

* Carry out all responsibilities related to the quality management systems implemented at the facilities.

* Carry out all other duties assigned by managers and hotel management not specified in the job description.

Qualifications

* Education: At least a Bachelor Degree 

* Experience: Minimum of 10 years of related work experience or 2 years work experience in a lower position and extensive experience with applying the main principles and/or different methods.

* Foreign Language: Fluent English.

* Courses and Training: Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field.

* Computer Literacy: MS Office applications.

* Skills: Expected to have excellent command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programmes/software in the related field.