Night Receptionist

Job description

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

https://careers.accor.com/

Job Description

·  Keeping hotel financial records in order
·  Processes invoices, transactions, room charges, refunds, and prepares checkout bills
·  Monitors and checks accounting ledger
·  Verifying that all accounts are balanced and supported by documentation
·  Audits financial statement accounts such as receivables and revenues
·  Posts room taxes and charges
·  Processes discounts and vouchers
·  Tracks room availability and occupancy
·  Prepares daily reports and summary cash balance
·  Checking guests in and out of the hotel.
·  Handling/Responding to guests' needs, requests, and complaints.
·  Answering the phone and making reservations.
·  Summarizing each night's operations, and listing any follow-up tasks for management.
·  Following End of Day Procedures.

Qualifications

·  Bookkeeping and front desk experience
·  Opera System expert
·  Proficient in MS Office, PMS, and CRM software
·  Outstanding verbal and written communication skills
·  Detail-oriented and strong organizational skills
·  Strong interpersonal skills
·  High school diploma or equivalent; Associate or Bachelor’s degree in Hotel Management or related field is a plus
·  Past experience in customer service or hospitality is a plus.
·  Analytical mind, with strong attention to detail and an affinity for numbers.
·  Good organizational and time-management skills.
·  Self-motivated, proactive work ethic.
·  Strong aptitude for customer service.