Night Reception/Audit

Job description

Key tasks

Customer Relations
* Provides a warm and personalized welcome to all guests
* Anticipates guests needs and takes them into consideration
* Handles any guest complaints , feedback
* Conveys the hotel image

Professional Techniques/Production
* Maintain arrival/departure process
* Handle phone calls /reservations
* Follow up with guest requests(wake up calls/taxi booking etc.,)
*
Commercial/Sales
* Promotes the hotel range of services in order to increase sales
* Applies and actively supports the hotel pricing policy
* Encourages customer loyalty by promoting the brand programme(Le Club)

Management and Administration
* Respect the procedures governing invoicing and cash operations
* Is responsible for reception cash holdings
* Establishes the closing and night activity reports for hotel management

Reporting Line

Reports to the night Manager

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education A level
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Excel
·  Word
·  Micros
·  Opéra