Night Manager - Movenpick Hotel Amman

Job description

Company Description

Join  us at Accor,  where  life pulses  with  passion! ​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality   is  a  work  of  heart , ​
Join  us and  become  a  Heartist ®.

Job Description

Responsibilities:

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

·  Consistently offers professional, engaging and friendly service.
·  Ensures that all Front Office Standards Operating policies and procedures are adhered.
·  Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts.
·  Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment.
·  Strong and effective communication with all other departments.
·  Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction.
·  Responsible to balance operational, administrative and colleague needs.
·  Responsible for ensuring consistency in exceeding guest service expectations (Movenpick Hotel Amman programs as a measurement tool).
·  Provides passionate direction towards achieving our vision.
·  Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching.
·  Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue.
·  Effectively maximizes inventory levels during high occupancy/sold out nights.
·  Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures.
·  To respond promptly & politely to any requests from the guests, Details to be noted in the logbook and follow up accordingly.
·  Conduct post-event evaluations and follow-up.
·  Follow departmental policies and procedures.
·  Follow all safety and sanitation policies.
·  Other duties as assigned.

Qualifications

Qualifications:

·  Previous experience is an asset.
·  Minimum 2 years previous management experience in Front Office operations.
·  An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint).
·  Excellent leadership, written/verbal communication and interpersonal skills.
·  Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals.
·  Strong guest service orientation and training skills background required.
·  Able to balance a variety of conflicting priorities while considering all aspects of the job i.e. Financial, Operational, Human Resources.